Before any booking is confirmed, the hirer must agree to the terms and conditions set below.
Definition ‘THE BUSINESS” means Slumber and Dream, ABN 33 900 209 894. The person who books the equipment warrants that they are either the Hirer or have the authority of the Hirer to book the equipment. “THE EQUIPMENT” means goods hired as they appear on the booking agreement. “THE AGREEMENT” means the Booking Form/Hire Agreement between the Business and the Hirer of the equipment.
The Hirer, by placing an order via the website, email or telephone, agrees that they accept the conditions of the hiring agreement.
The Business will retain a booking form and signed terms and conditions agreement, which the Hirer will then be supplied an invoice as confirmation of their booking. If the agreement is not signed by the Hirer this does NOT forfeit the agreement.
Unless prior arrangements are made hiring charges are for a 24-hour period. The hiring charges are for the agreed period. If the equipment is unavailable for pick up or return, Slumber and Dream reserves the right to charge the Hirer for extra time as per the 24 hour rate. If the Hirer chooses to postpone the hire of the equipment, cancellation charges may apply.
Bookings are held upon request and confirmed once booking form is received and Slumber and Dream has provided the invoiced the hirer. A $100 deposit is required to secure your booking and a minimum booking fee of $200 applies, in addition to the deposit.
A 10% public holiday surcharge will apply.
Full payment is required at or before time of set up.
Payment options include cash and electronic bank transfer.
Deposit and cancellation
If the Hirer cancels the booking, the Business reserves the right to charge the following:
1 to 7 days from the booking date, 50% of the deposit amount
Within 24 hours of delivery date 100% of deposit amount.
The delivery date is usually the day of the function / booked date, unless otherwise specified.
There is a $100 refundable deposit payble at time of booking. This deposit may be transferable to hold another date if the Hirer notifies Slumber and Dream more than 7 days prior to the booked date.
Delivery, pickup and set up
Delivery charges are included in the hire fee, however delivery outside the Canberra and Queanbeyan surburan areas will incur a delivery fee of $50 per booking.
Set up times include:
Friday from 4pm to 5pm
Saturday from 10 am to 4pm
Sunday from 10 am to 4pm
Monday – Thursdays (ACT School Holidays only) time negotiable.
Each booking will be allocated a 2 hour window for arrival. Pick-ups on Saturday will occur between 8-10am. Sunday pickups will start from 10am. Alternate times can be discussed on request and subject to availability.
Receipt of delivery
The Hirer is responsible for being present to accept delivery of the equipment. The Hirer is responsible for any loss or damage incurred if He / She arranges equipment to be delivered without being present or without an authorised agent present i.e. The Hirer is responsible for losses or damage resulting from equipment being delivered to an unattended premises or location as requested by the Hirer.
Positioning and setting up of equipment
The Hirer is responsible for indicating clearly the location of the assembly or dismantling of the equipment. The Business will take every care, but shall not be liable for any damage to the site, site access, furniture or personal belongings.
All floor areas must be clean from dirt and dust before setup commences. It is recommended that transportable furniture is removed from the area to maxmise the space and party design.
Use of equipment
The Hirer is responsible for checking the quantity of hired items against the invoice/agreement upon delivery and should contact the Business on 0404470052 immediately to advise of any discrepancy or damage discovered. Advice after the function will not be considered as advice and the Hirer will be, liable for any loss or damage to the Equipment.
Damage to Hire equipment during use is the responsibility of the Hirer and the Hirer agrees that repair or replacement charges for damaged equipment will be actioned after the hire date. Damage to the equipment will start from $50.00 per item damaged.
If at any time during the hire period the Hirer considers the equipment to be faulty, it is the Hirers responsibility to contact Slumber and Dream by telephone to report the problem. The Business reserves the right to repair or replace the faulty equipment as soon as practicable during the hire period to the reasonable satisfaction of the Hirer. The Hirer should not attempt to repair the Equipment without prior consent of the Business.
Call out charges, relative to the time of day, will be due and payable if the equipment is found not to be faulty as claimed by the Hirer. The business will not be liable for any loss, damage or expenditure incurred by the Hirer due to faulty Equipment for any reason whatsoever.
Cleaning and hygiene
All soft materials are laundered before each hire. A cleaning charge will be applied to all equipment returned stained or dirty at a charge of $10 per piece of equipment. This will apply to all equipment hired for the event. The Hirer does not need to wash the linen, however if they are returned stained or excessively dirty a cleaning fee will apply. All hire equipment; linen and bed sheets need to be returned dry.
Insurance is the Hirer’s responsibility during the hire period. The Hirer is responsible for the security of the equipment at all times during the Hire period. Any lost, broken, damaged or destroyed equipment will be charged to the Hirer at full replacement value.
Liability to Third Parties
The Business will not be liable for any claim for personal injury, death, loss or damage to the property however caused unless it is proved that such injury was caused by faulty material, workmanship or negligence on the part of the Business.
The Businesses decision is final in all matters relating to these Terms & Conditions of Hire.